SHIPPING, RETURN, AND REFUND POLICY

SHIPPING

Sanida Carroll offers FREE Standard Shipping for all domestic orders within the contiguous US (3-8 business days) and provides Standard International Shipping (1-2 weeks) at variable rate for Alaska, Hawaii, and all international orders of the in stock item(s) placed on our website. Domestic customers within the contiguous US also have an option to expedite the domestic shipment by choosing Expedited Shipping (2-4 business days).  


RETURN

For domestic orders, if you are not 100% satisfied with your purchase, you can return your order to Sanida Carroll anytime within 15 days of the purchase date for a full refund. Note that the returns must be unworn, in the state you received them, and in the original packaging in order to be eligible for the full refund. 
• For domestic customers within the contiguous US, Sanida Carroll offers FREE return shipping. To process the return, contact us at info@sanidcarroll.com or 1-855-615-6616 to provide your full name and order number. We will send you a pre-paid return label via email and refund your money through the original method of payment once we have received and inspected the returned item(s). 
 • For a gift return, the refund will be made through the purchaser's original method of payment; you cannot obtain a store credit for a returned gift item. However, we can process a gift exchange for you for another item. If you wish to process a gift exchange, please contact us at info@sanidcarroll.com or 1-855-615-6616 for assistance before making a return. 
Please be advised that we do not accept international returns or exchanges at this moment. 


REFUND

Once the returned item(s) is received and inspected (usually within the next business day of receipt) your refund will be processed through the original method of payment within 2 business days.
Note that returns must be unworn, in the state you received them, and in the original packaging to be eligible for the full refund.